Service

AI-Powered Sentiment Analysis

Turn thousands of customer reviews into clear, actionable insights. BrandScore's AI analyses every review for tone, topic, and urgency so you know exactly what's happening at every location.

How It Works

Review Ingestion

Reviews from Google, Uber Eats, Just Eat, and Deliveroo are automatically collected and normalised into a unified format.

AI Processing

Each review is processed through our AI engine, extracting sentiment polarity, key topics, and urgency signals in real time.

Insight Generation

Results are aggregated into dynamic word clouds, location-level sentiment summaries, and trend data that feeds your BrandScore.

Sentiment Intelligence at Scale

From individual review analysis to brand-wide sentiment trends, BrandScore gives you the full picture.

Visualisation

Dynamic Word Clouds

Visually map what customers are talking about at each location, from 'friendly staff' to 'cold food' to 'wait time' updated automatically.

AI Analysis

AI Sentiment Summaries

Get an instant read on the overarching positive and negative themes at any location, allowing operations teams to pinpoint exactly which sites need intervention.

Per Review

Review-Level Sentiment

Every incoming review is automatically analysed for tone, topic, and urgency, giving you structured data from unstructured feedback.

Trends

Trend Detection

Identify emerging patterns before they become problems. Spot declining sentiment at a location weeks before it hits your star rating.

AI Replies

Brand Voice Matching

AI-generated reply suggestions analyse review sentiment and content, then craft personalised, brand-consistent responses in seconds.

BrandScore

Sentiment Health Score

Sentiment feeds directly into the BrandScore metric, a composite score capturing rating quality, review volume, response consistency, and sentiment health.

Know what your customers are really saying

Get AI-powered sentiment insights delivered weekly, completely free.

BRANDSCORE